Our Services

Our Money Advice Team can help you find a solution to your debt problems.

We have a Help to Claim service that can help you in the early stages of your Universal Credit claim, from your application to your first full payment. You can:

  • call us free on
    0800 144 8444 (advisers are available 8am – 6pm, Monday – Friday)
  • chat to us online – look for ‘talk to an adviser ‘ here
  • read our online advice

We offer a free, confidential advice service to people living with cancer, their carers and relatives.  We can advise on a range of issues including benefits and income maximisation and assist with any other related issues you may have, such as housing, debt and employment.  We can also help apply for charitable support where there is hardship. 

At Citizens Advice North Somerset, we can assist and advise on any issues with your benefits, from making a claim to challenging decisions made. Please select from the options below for more information on the benefit you would like help with, including self-help resources and more information on where we may be able to help.

Our Social Prescribing service is a partnership between Citizens Advice North Somerset and Alliance Homes for Pier Health Group in Weston-Super-Mare.

A team of Link Workers is assigned to five GP practices across Weston, Winscombe and Banwell. The Link Worker holds appointments with the referred patient and offers short- to medium-term support and guidance to help them improve their wellbeing. 

Do you get Council Tax Support, but are struggling to pay your council tax bill?  Talk to the #FIRST STEPS team.


We can:


  • assist with bailiff issues
  • set up affordable payment arrangements
  • help with budgeting for ongoing council tax bills
  • signpost for help with other debt matters

The WHAM project is a model for supporting North Somerset’s most vulnerable residents – giving advice on energy, money, benefits and carrying out home repairs.

Free and impartial government guidance about your defined contribution pension options.

The aim of the Virtual Hub is to support residents and front line workers navigate and access social welfare support quickly, with the aim of improving wellbeing and health.