Get Advice
Our service is currently at capacity and we are unable to take further cases at this time. Our team are working exceptionally hard to answer queries and help as many people as possible, however, we are an independent charity that has limited resources and is staffed mainly by volunteers.
Our webform will be closed until the morning of Monday 15th June 2026. Any emails/calls/in-person requests for advice that we receive between now and then will not be accepted onto our wait list for advice until the Monday. Please be aware that there may be up to a 15 working day wait for a response from the Monday, rather than our usual 10 working day wait.
Please note that if you have already contacted us, your query has been received and we will progress it as soon as possible. If you have not heard from us within 15 working days, please contact us. Otherwise, we kindly request that you leave your query with us as requesting updates or sending repeated queries may contribute to additional delays.
Thank you for your patience and understanding.
If your situation is urgent, please see a list of alternative services you can contact below:
For General Advice
Citizens Advice website – advice on a range of topics
In-Crisis Leaflet – contains a directory of services accessible across the Weston area. You can pick up paper copies of this leaflet from our Advice Shop in the Sovereign Centre
Welfare provision scheme | North Somerset Council – for crisis situations
Mental Health Support
Samaritans – 116 123
Mind – 0300 123 3393
NHS Mental Health Support – 111, option 2
Food Emergencies
Help through Hardship helpline | Trussell
Housing Emergencies
Somewhere to Go – 01934 641880
North Somerset Council Homeless Prevention Team Emergency Contact Number – 01454 615 165
If you have one of the following queries, please contact the numbers listed below:
- If you have a query, but do not live or work in North Somerset, we are sorry but we are unable to help you. Instead, please use the Citizens Advice website to find your local office (see the orange box in the bottom right-hand corner of the page)
- If you need a foodbank voucher, we are a voucher issuer within North Somerset. However, you can also go to the following issuing services: – North Somerset Council, Your GP, The Help Through Hardship helpline – 0808 208 2138 (open 9am-5pm Monday to Friday excluding public holidays)
- If you need help to start a new claim for Universal Credit, please contact the National Citizens Advice Help to Claim Team
- If you have a consumer query, please contact the Consumer Helpline. You can also find lots of helpful information on our website, including letter templates
- To contact our Macmillan Money and More team, please fill in our dedicated online contact form here.
- Welfare Provision Scheme – We do not process these requests, please contact North Somerset Council directly.
Phone
- Adviceline – 0808 278 7973 open 9am-5pm from Monday to Friday (this is a national phone service delivered by local offices and national call centres) – If you are unable to speak or deaf/hard of hearing, you can type 18001 before the number and text your query using your textphone or Relay UK app.
- Universal Credit Help to Claim – 0800 144 8 444
If you are one of our referring partners and need further information about a referral you have put through, you can contact us on our dedicated email address info@nscab.org.uk
Online
If you have access to the internet, there’s practical, reliable advice available from Citizens Advice:
Post
Write to us at the following address:
Citizens Advice North Somerset
Unit 27
The Sovereign
High Street
Weston-super-Mare
BS23 1HL
How we provide advice
Our Client Agreement explains what you can expect from us and what we expect from you when you get advice from us.
British Sign Language
You can book an appointment with a British Sign Language (BSL) interpreter at any of our locations by email, text relay, or in person.
A series of BSL videos are available on benefits, debt, education, employment and how a Citizens Advice Bureau can help you.
Consumer
You can find consumer advice online, but we also have a Citizens Advice Consumer Service which provides advice on issues around buying goods or services. This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract.
Helpline – 0808 223 1133
Data Protection
Our phone and digital services comply with the General Data Protection Regulation (GDPR).