At Citizens Advice North Somerset, our generalist and specialist benefits team can advise and assist with benefits issues, including making claims as well as challenging decisions up to first-tier tribunal level. However, due to demands on our services, we advise you read the information and advice below to see if this helps before contacting us.
If you still feel you need assistance from us, please call or use our webform, but please be aware of our waiting times, if you have a deadline you must adhere to.
If you are contacting us about challenging a decision about a benefit, please ensure you are clear about what stage you are at (please read the below information for help on this). If applicable, please also provide any relevant documentation from the DWP/HMCTS and any relevant medical evidence.
Please click here for more information about the ‘work capability assessment (WCA)’ including making a claim and challenging a decision on your assessment.