Our Festive Opening Times
Our opening times are changing over the next few weeks to give our staff a well-deserved break and allow us time to set up our new Advice Shop in The Sovereign Shopping Centre.
Our core service will be closed from 1pm on the 24th December 2025 until 9am on the 5th January 2026.
Ahead of this closure, we will be running a reduced service with only limited in-person appointments available. See a full break down of our December/January opening times for each service below:
Our Advice Shop, located in The Sovereign Shopping Centre on Weston High Street, is now closed.
We are moving to a different unit and will be opening up our new Advice Shop just a few doors down from where we are now on the 5th January 2026.
Our office on Oxford Street is closed to the public unless you have an appointment. Please be aware that unless you have an appointment, there will be no advisers or reception staff available to speak with you at this location.
We understand that it’s frustrating not being able to talk to someone in person and really believe in keeping face-to-face services available for everyone. We are working hard to get our new Advice Shop ready to welcome you in the New Year, so please be patient with us as we get things set up.
You can contact us and request an appointment online via our webform. The webform will be temporarily unavailable from the 23rd December to the 5th January.
We aim to get back to your request within 10 working days.
We work with other local offices and national call centres to provide advice over the phone. You can call 0808 278 7973 to speak with a skilled adviser.
See our Adviceline opening times below:
Other services
If you are in urgent need of advice, and we are not available, we’ve put together a list of other sources of support:
For General Advice
You can find out lots of useful information on the Citizens Advice website here.
Homelessness Support
If you are homeless, or at risk of becoming homeless, you can contact:
Somewhere to Go on 01934 641 880
Open 9am – 3pm on Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day.
Please note: They can get very busy over the festive period so please contact them as early as possible.
The Homelessness Prevention Team at North Somerset Council on 01934 426 330
For out-of-hours emergencies, call 01454 615 165
Please note: This service is closed from 24th – 29th December 2025.
Support with food
Call 0808 208 2138 to talk to a Help through Hardship adviser. They will try and get you emergency support if you can’t afford essentials like food.
Please note: This service will close at 5pm on December 23rd and reopen on January 2nd.
You can get an emergency food parcel from Weston Foodbank. You will need a Foodbank Voucher which you can get by calling the Help through Hardship line above.
Please note that Weston Foodbank will be closed from the 25th December until 1st January. See the opening times for each location here.
Mental Health
If you need someone to talk to, the Samaritans are available 24 hours a day, 365 days a year on 116 123.
Domestic Abuse Support
If you or someone else is in immediate danger, call 999. If not:
The National Domestic Abuse Helpline is available 24/7 all year round. Call 0808 2000 247.
Next Link provides safe accommodation and community support in North Somerset. Call them on 0800 4700 280
Please note: Next Link is closed Christmas Day, Boxing Day and New Year’s Day
Bailiffs at your door
Citizens Advice have created this guide about what to do if a bailiff comes to your door.