Join us for our launch event:
We are hosting our first Advice Essentials 2 training course on the 2nd October 2025.
The session will take place from 9.30am – 4pm and is available the discounted rate of £60 per person.
This event will take place fully online so you can join from anywhere!
See a detailed breakdown of the course below and click here to sign up.
What is Advice Essentials 2?
Advice Essentials 2 is a full day training course designed for social workers, support workers and other professionals who offer ongoing support to clients. In this course, we explore the various services that are available to help further support clients and how to effectively access them.
We look at how to find relevant information, recognise when specialist support is needed, and respond to urgent advice situations. The course will also highlight useful external support networks and emerging policy changes that may impact clients.
By the end of this course, attendees will feel confident in guiding clients to the right support while working within their professional boundaries.
Who is Advice Essentials 2 for?
This course if for professionals working in support roles with clients in need of assistance. For example:
Housing Support Workers
Social Workers
Social Prescribers
Mental Health Support Workers
NHS Staff in a Support Role
Learning Outcomes:
Gain a clear understanding of the role and key services provided by Citizens Advice, and how these services can complement existing client support.
Develop the ability to effectively navigate the Citizens Advice website and utilise online tools to access relevant information and guidance.
Provide informed support in key advice areas, including:
- Debt – recognise common issues, identify when specialist support is needed, and refer appropriately.
- Housing – understand challenges such as homelessness and tenancy problems and escalate cases when necessary.
- Welfare Benefits – assist with eligibility and application processes and know when to involve experts.
- Immigration – acknowledge legal limitations, identify key concerns, and signpost clients to qualified professionals.
Recognise and respond to urgent situations such as eviction threats, benefit sanctions, or debt enforcement and take appropriate initial steps.
Build a network of trusted external organisations and referral partners to enhance support in all key advice areas.
