By phone

  • Adviceline – 0808 278 7973 open 9am-5pm from Monday to Friday (this is a national phone service delivered by local offices and national call centres)
  • Text Relay – 03444 111 445 – available for people with hearing loss and/or speech impairment to access the telephone system
  • Universal Credit Help to Claim – 0800 144 8 444

In person

Our face to face service is closed at the moment but you can get in touch in a number of other ways.

By email/form

For general queries, fill in our online request form with as much detail as possible and we will get back to you. We aim to answer queries quickly, but please allow up to 5 working days for a reply.

For our specialist Macmillan Cancer Support service, please email

By post

Write to us at the following address:

Citizens Advice North Somerset
39 Oxford Street
BS23 1TN

British Sign Language

You can book an appointment with a British Sign Language (BSL) interpreter at any of our locations by email, text relay, or in person.

A series of BSL videos are available on benefits, debt, education, employment and how a Citizens Advice Bureau can help you.